The Hands-Off Manager

The Hands-Off Manager by Steve Chandler

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Authors: Steve Chandler
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people when they’re comfortable, natural, and spontaneous. Not when they’re trying to be something they’re not. We like seeing the real person there.
    People who are themselves bring the best out in you. You connect to that relaxed vibration and all of a sudden it helpsyou be yourself. Because when someone else is putting on airs, you get a little defensive and start to think, “I wonder who I should be?” And then there are two false and competitive egos clashing. But when somebody can relax into the pure being of who they are, it helps you relax into who you are and it creates a great relationship. The workplace settles down. You look forward to coming in.
    When you’re in alignment, you have come to know who you are in the bigger scheme of things. Your company is no longer an alien object because you have come to know what your company values. You know who your company wants to be in terms of the product it delivers. You know the reputation it has for customer service. So you’ve already established that principle in yourself. Not a goal to get to, but an inner principle from which to operate. You now have a direction and set of values that define who you are as a person and a company.
    From this position it’s easy and natural to evaluate work projects skillfully. You endeavor not so much to analyze whether a project is good or bad, but whether it’s a fit. You look to see if something is in alignment with what you and your company stand for.
    Again, the company Duane works for is about creating midrange to upper-end housing in quality areas. It has become a principle and a place from which to operate.
    “We know what we’re about,” Duane says, “so it is easy and natural for us to look to see what kind of projects might fit into that category. We can make our professional lives about looking to see what we align with. Not what’s wrong with things.”
    That’s another reason it’s so important to discover and understand who you really are as a team. Because if you don’tknow that, it’s hard to find out what you align with. You don’t know what is or is not the best fit for your company’s culture.
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Creativity is a type of learning process where the teacher and pupil are located in the same individual.
    —Arthur Koestler
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    Just start giving them your time
    Many of us in this society grew up learning about the concept of tithing, the idea that if I give 10 percent of my income to good causes I will actually have more. But you can’t make that work on an adding machine! You can’t make that work out analytically.
    Yet our experience has been that when we are generous and giving, we do somehow seem to end up with more instead of less. That’s a true principle of life. But it will not work analytically. It will only work as an inner awareness. But most people go through life on guard. They go through life with a need to protect themselves. They try to limit their risks and watch out for who’s trying to hurt them. That’s their barrier to this hands-off process of discovery. They don’t know how to let the world communicate with them to show them what’s inside themselves, because they’re too busy protecting themselves from the world.
    This is even more true in companies. I was recently coaching employees at a Fortune 500 superstar company, and most of the people I spoke to thought the company itself was the enemy. They started their sentences out with “This company doesn’t…” or “This company never....”
    One of the ways you know your hands-off management is succeeding is when you hear your people say, “Our company is...” or “We always….” It’s an inclusive “our” and “we” versus an exclusive, antagonistic “they” or “them.”
    It’s no wonder companies descend into this paranoid, self-protecting culture. Our whole society feels absolutely trapped in this syndrome. Try to sell a newspaper about good news! Try to start a television news station based

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